Refund policy
Thank you for shopping with Meicy Premium Skincare. We’re committed to providing high-quality products and an excellent customer experience. If for any reason you are not satisfied with your purchase, please review our return policy below.
Returns
Due to the nature of skincare products and for hygiene and safety reasons, we do not accept returns on opened or used items.
We accept returns on unopened, unused products within 14 days of delivery. Items must be in their original packaging and in resalable condition.
To initiate a return, please email us at meicyshea@gmail.com with:
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Your full name
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Order number
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Reason for return
We will provide return instructions if your request is approved. Please note: customers are responsible for return shipping costs.
Refunds
Once we receive your returned item and inspect its condition, we will process your refund to the original payment method within 5–7 business days.
You will receive a confirmation email once your refund is issued.
We do not offer refunds for:
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Items returned after 14 days
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Used or opened products
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Sale or promotional items
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Digital/downloadable products (if applicable)
Exchanges
We only replace items if they are defective, damaged, or you received the wrong product. Please contact us within 3 days of delivery with photo proof.
Lost or Damaged Items
If your order arrives damaged or doesn't arrive at all, please email us at meicyshea@gmail.com with your order number and a photo of the damaged item. We’ll resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or this policy, reach out to us at:
📧 Email: meicyshea@gmail.com
📱 Instagram: @meicysheabeauty